Shipping policy

Thank you for shopping with AM Design & Shop. Every order is handmade, custom created, or professionally 3D printed with care. Please review the following shipping information before placing your order.

Processing Time

All items are made to order unless otherwise stated. Processing times may vary depending on product type, customization, and current order volume.

Estimated processing time:

  • Most orders: 3–10 business days
  • Custom or highly detailed orders may require additional time during busy seasons such as graduations, holidays, and weddings.

Processing time does not include shipping transit time.

Shipping Carriers

Orders may be shipped through USPS, UPS, FedEx, or other available carriers depending on the item and destination.

Tracking information will be provided once your order has shipped.

Shipping Delays

While we strive to ship orders on time, delivery dates are not guaranteed. Delays caused by shipping carriers, weather, holidays, customs, or other unforeseen circumstances are outside of our control.

AM Design & Shop is not responsible for carrier-related shipping delays once the package has been accepted by the carrier.

Incorrect Shipping Addresses

Customers are responsible for providing the correct shipping address at checkout.

If an incorrect address is submitted:

  • Please contact us immediately before shipment
  • We cannot guarantee address changes once an order has been processed or shipped
  • Orders returned due to incorrect addresses may require additional shipping fees for reshipment

Lost, Stolen, or Marked Delivered Packages

Once a package has been marked as delivered by the carrier, AM Design & Shop is not responsible for lost or stolen packages.

If your package is marked delivered but cannot be located:

  • Please check with household members or neighbors
  • Contact your local post office or carrier
  • File a claim with the shipping carrier if necessary

Damaged Orders

If your order arrives damaged, please contact us within 48 hours of delivery and include:

  • Photos of the damaged item
  • Photos of the packaging
  • Your order number

We will review the issue and work to provide a resolution when applicable.

International Shipping

International shipping availability may vary by product and destination. Customers are responsible for any customs fees, import taxes, or duties required by their country.

Custom & Handmade Products

Because many items are handmade and personalized, slight variations may occur and are considered part of the uniqueness of handmade products.

Questions

If you have questions about your order or shipping timelines, please contact us through the shop contact page before placing your order.