Refund policy

Thank you for shopping with AM Design & Shop. Because many of our products are handmade, personalized, custom designed, and professionally 3D printed in-house, please review our return and refund policy carefully before placing your order.

Returns & Exchanges

Due to the custom and handmade nature of our products, most sales are final and we do not generally accept returns or exchanges.

This includes:

  • Personalized items
  • Custom orders
  • Made-to-order products
  • Graduation items
  • Wedding items
  • Customized apparel
  • Rhinestone products
  • 3D printed items

However, customer satisfaction is important to us. If there is an issue with your order, please contact us and we will do our best to help.

Damaged or Incorrect Orders

If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery.

To request assistance, please provide:

  • Your order number
  • Clear photos of the item
  • Photos of the packaging
  • A description of the issue

Once reviewed, we may offer:

  • A replacement
  • Store credit
  • A partial or full refund when appropriate

Non-Refundable Situations

Refunds or replacements may not be provided for:

  • Incorrect shipping addresses entered by the customer
  • Shipping delays caused by carriers
  • Normal wear and tear
  • Minor handmade variations or imperfections
  • Color differences caused by screen settings or lighting
  • Damage caused after delivery
  • Orders marked as delivered by the shipping carrier
  • Customization errors submitted by the customer

Cancellation Policy

Orders may only be canceled within 24 hours of purchase unless production has already begun.

Custom or personalized items may not be eligible for cancellation once materials have been prepared or work has started.

Lost or Stolen Packages

AM Design & Shop is not responsible for packages lost or stolen after delivery confirmation by the shipping carrier.

If your package is marked delivered but missing, please contact the shipping carrier directly to file a claim.

Product Care Responsibility

Customers are responsible for properly caring for purchased items.

3D Printed PLA Products

  • Hand wash only
  • Do not microwave
  • Do not place in dishwasher
  • Avoid excessive heat exposure
  • PLA material may warp under high temperatures

Rhinestone & Embellished Products

Please handle with care. Excessive force, moisture, or rough handling may cause embellishments to loosen over time.

Contact Us

If you experience any issues with your order, please contact us through the shop contact page or messaging system before leaving a review so we can work toward a resolution.